Question 1

What do I say in the call?

Accepted Answer

To get the most out of this call (and get a useful well-being summary), bring out your acting skills! Play the role of someone who lives alone. Answer the questions, but also ask AudryBot questions, e.g., "Can you recommend a good book for me?" or "What are other ways to make my living space safer?" etc.
Think of Commander Data from Star Trek. While not human, he is a great conversationalist and has encyclopedic knowledge. AudryBot is like that. She is trained to answer questions and also to keep the focus on your well-being.

Question 2

What is this about a kitchen fire (etc)? My neighbor did not have a kitchen fire. Am I safe?

Accepted Answer

Verocall agents have a long memory of past conversations and shape the conversation to derive a picture of well-being.  So, AudryBot may ask about prior plans or events.  In this sample call, we borrow a random fictional history so you can experience some of this. AudryBot may or may not choose to bring it up, based on your tone, length of your answers, or if you are asking her meaningful questions.  Play along for the best experience.

Question 3

Why doesn't AudryBot call me in this test conversation?

Accepted Answer

Really fair question.  Verocall does call customer numbers as part of the service and Loved Ones can call or text or email in as well.  But calling unverified numbers from an open form on a public-facing page doesn't often end well :-)  Why?   Imagine tricksters putting in the phone number of some unsuspecting person.  Not cool.

Question 4

I called from speaker phone on the train and AudryBot misunderstood me and ended the call. Why?

Accepted Answer

AudryBot is a good listener, but can interpret loud noise and other prominent conversations as your input. If your Loved One has the TV on loud and uses a speakerphone, then Verocall may not be right for you at this time. This is why we offer 14 days of free use, no card required, to ensure AudryBot gets enough information to let designated contacts know your Loved One is ok. AudryBot may get a word or two wrong in a noisy environment, but what is critical is that Verocall lets the Care Circle know that the Loved One is engaging, or is unresponsive.

Question 5

OK I did it. This signed me up and AudryBot will call my mom tomorrow, right?

Accepted Answer

Nope.  This test conversation is just that, a sample of what your Loved One might experience on a call and a sample of a call summary that'd be texted or emailed to designated contacts.  Trying a call today does not sign you up or start Verocall service. That only happens if you choose to start service, free for 14 days, no card required.

Question 6

Is AudryBot a real person?

Accepted Answer

AudryBot is a trained computer-generated conversational agent, tested over millions of interactions to politely derive a well being picture while being useful, fun, and honoring the dignity of the Loved One. We are not trying to fool anyone into thinking our agents are human. We are providing a congenial, comfortable interaction that’s a bit better than a chatbot. See our terms of service where we highlight when Verocall is NOT the solution for your loved one, and where it fits and might not fit, always, making real human connections, safety, and dignity most important.

Question 7

AudryBot AudryBot AudryBot!!!! Is there a MatthewBot?

Accepted Answer

Yes Jan, there is a MatthewBot. The LovedOne and Primary designated contact can set the tone of the agent that will call as well as what types of questions, current capabilities and living situation, and how many questions MatthewBot will try to ask.

Question 8

AudryBot practically hung up on me, kept trying to end the call. Is that normal?

Accepted Answer

AudryBot and MatthewBot adapt to the style of the Loved One. Terse (or short yes or no) answers to well-being questions can indicate annoyance with the call, so AudryBot will try to end the call quickly. If the Loved One asks questions or gives detailed answers then the agent will extend the conversation to match. Remember that the primary goal is to determine responsiveness and well-being (or lack of it) and report this to designated contacts. The secondary goal is to make the calls engaging and enjoyable.

Question 9

I want to try again, but the form rejects my number

Accepted Answer

No problem! Let us know in the form below and we'll reset your phone status so you can try again.

Question 10

Now you have my phone and email. Will you spam me?

Accepted Answer

Ew, no. We want happy customers, not badgered prospects!   On the last page of the form above, we give you control of how you wish to interact with us.  If you want us to erase our memory that you were ever here, let us know, we'll honor that, and afterward, we'll be just like Dory the fish:  Hi. How are you?

Try a live call right now

Try a Free Call Now

For your after-call summary:

AudryBot is waiting for your call

How did it go?

Call summary preview

Tune your own

You are in control:

What is going on in the call?

Calls on schedule to ensure your loved one is OK

Scheduled calls, anywhere, anytime

Multiple ways to check in

As conversational as you want to be

Health Check

Fraud Awareness

Well-Being Check

Brevity on Demand

Daily Encouragement or Humor

Care Circle Notifications

Why Choose Verocall

As conversational as you wish

Low cost

Your style, your language.

For Care Providers

Builds a well-being picture over time

Alerts to Care Providers (Care Circle)

Get answers to any question about Verocall

Reach Us

Location:

Email:

Phone: